Overview
Pangolin Marketing, a Tech for Good B2B SaaS Agency, is seeking a dedicated and
detail-oriented Client Servicing Executive to join our Key Account Management team. The ideal candidate will have a strong background in client relationship management, excellent communication skills, and the ability to coordinate effectively with internal teams. This role is essential for ensuring client satisfaction, growing client relationships & delivery scope and fostering long-term partnerships.
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A Day in the Life of a Client Servicing Executive
As a Client Servicing Executive at Pangolin Marketing, your day will be dynamic and
client-focused, involving collaboration, strategic thinking, and proactive problem-solving.
Here’s a glimpse into a typical day:
- Morning Routine: Start the day by checking emails, attending a team stand-up
meeting, and setting daily priorities.
- Client Meetings: Schedule and attend meetings with clients to discuss ongoing
projects, gather feedback, and understand their needs.
- Project Coordination: Liaise with internal teams (e.g., creative, strategy, and
content) to ensure timely delivery of projects.
- Problem Resolution: Address any client concerns or issues promptly and
effectively.
- Status Updates: Provide regular updates to clients on project progress and
performance metrics.
- Reporting: Prepare and deliver reports on project outcomes, client satisfaction,
and areas for improvement.
- Continuous Improvement: Identify opportunities for enhancing client services,
scope of growth and processes.
Key Responsibilities
- Project Management: Oversee the execution of client projects, ensuring they meet client expectations and deadlines.
- Communication: Ensure clear and effective communication between clients and internal teams.
- Feedback Management: Collect and analyse client feedback to improve service delivery.
- Account Growth: Identify opportunities to expand services and increase account value.
- Documentation: Maintain accurate records of client interactions, maintaining MoMs, project details, and feedback.
Skills and Qualifications
Advanced Skills
- Strong interpersonal and communication skills.
- Understanding of marketing & brand management.
- Proficiency in project management tools and software.
- Ability to analyze client needs and provide tailored solutions.
Strategic Skills
- Strategic thinking and problem-solving abilities.
- Understanding of marketing principles and B2B dynamics.
- Ability to identify growth opportunities for clients.
Collaborative Skills
- Proven ability to work effectively in a team environment.
- Strong negotiation and conflict resolution skills.
- Flexibility and adaptability in a dynamic work environment.
Requirements
- Degree in Marketing, Business, or a related field.
- 0 to 2 years of experience in client servicing, preferably in a B2B marketing or advertising agency.
- Demonstrated ability to manage multiple clients and projects simultaneously.
- Commitment to providing exceptional client service and achieving high client satisfaction levels.
If you are passionate about client relationship management and want to be part of a
forward-thinking B2B marketing agency, we would love to hear from you.
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